Support
Last updated:
Need help with WFSuite or its mobile app? Here is how to reach us, and the answers to the most common questions.
Email: devsoftexpress@gmail.com
We answer on working days, usually within one business day. Tell us your company, your username, your phone model and what happened.
If you are an employee, your company's WFSuite administrator can solve most account questions — password, QR badge, workplace, roles — straight away, so ask them first.
Frequent questions
I can't sign in
Check your username and password. After five wrong attempts the account is locked for 15 minutes. If you forgot your password, ask your administrator for a new temporary one: the first time you sign in with it, the app asks you to choose your own. You can also sign in by scanning your QR badge.
My punch was refused because I'm outside the workplace
Your employer requires punches to be made at the workplace. Allow the app to use your location (see App permissions), make sure location is turned on, and try again at the workplace.
The app asks me to scan a QR code or take a photo
Your employer requires it for some punches. Allow the camera and scan the code displayed at your workplace.
I clocked in without an internet connection
The punch is kept on the phone with the time you made it and sent automatically when you are back online.
A punch is wrong or missing
In the app, open “My attendance” and send a correction request; your manager approves it.
How do I change the language or the theme?
Tap your avatar on the home screen, then Settings.
How do I delete my account?
See Delete your account.